Privacy policy

his Privacy Notice applies to all personal data processed by Jackson Quail Law Limited, whether collected via our website, by phone, in person, by email, or through any other means in the course of our business.

Protecting the privacy and personal information of our visitors is of the utmost importance to us. This Privacy Notice sets out how we handle the information we learn about you when you visit this website, how we use it, and your rights in relation to how we hold and process this information.

This Privacy Notice applies to all the legal entities within Jackson Quail Law Limited to the extent that they are controllers and/or processors of your personal information, registered in England & Wales, company number 13257794, registered address: Brooke Court, Lower Meadow Road, Handforth, Wilmslow, SK9 3ND.

When you provide information to JQL, you trust us with your information. By helping you understand our privacy practices, we want to show that we are committed to keeping that trust. This Privacy Notice (together with our Terms & Conditions and any other documents referred to in it), describes how we collect and use personal information about you in accordance with the UK General Data Protection Regulation (GDPR).

It is important that you read this Notice in conjunction with any other Privacy Notice which we may provide on specific occasions so that you are aware of how we are collecting or processing information about you and why we are using such information.

Contact Us

You can contact us directly about how we use your personal information or to exercise your data subject rights:

Post: Jackson Quail Law, Metropolitan House, Station Road, Cheadle Hulme, SK8 7AZ

Email: Enquiries@JQ-Law.co.uk

Telephone: 08000 662 191

Website

This Privacy Notice only covers our website and does not extend to other third-party websites accessed from this website. If you follow a link to a third-party website, please be aware that they will have their own privacy notices and that we do not accept any responsibility or liability for third-party Privacy Notices. Please check all applicable third-party Privacy Notices before submitting any personal information.

How we collect data about you

We may collect and process the following information about you (“your information” or “your data”):

Information that you provide by filling in forms on our site, such as your full name, address, email address and telephone number, or additional information you provide when applying for any of the products and other services we offer via telephone.

If you have been nominated as a representative, we will collect your full name, address and email address as provided by the Plan Purchaser.

We may ask you for information if you report a problem with our site, or if you contact us and request assistance with using our site.

The contents of any correspondence you send us.

Details of products and services you have purchased, your visits to our site including but not limited to; traffic data, location data, web logs and other communication data, whether it is required for our own purposes or otherwise, as well as the resources that you access by using our website.

Information obtained from third party data suppliers that you have consented to providing or information that is publicly available about you.

IP addresses and Cookies

We may collect information about your computer for system administration, including where available your IP address, operating system, and browser type. This information is statistical data about our users’ browsing actions and patterns. We do not link our users’ IP address to a person’s personal data which means that whilst we have a record of a user’s session, they will remain anonymous to Jackson Quail.

For the same reason, we may obtain information about your general internet usage by using a Cookie file. Cookies are very small text files that are stored on your device/computer when you visit some websites. Cookies contain information that is transferred to your device’s storage that helps us to improve our website and to deliver a better and more personalised service. We use cookies to help identify your device, so we can tailor your user experience, additionally we use this information to track visitor use of the website and to compile statistical reports on website activity. You can disable any cookies already stored on your device, but these may stop our website from functioning properly. For more information on how cookies work, please visit www.allaboutcookies.org.

What data we hold

We may process the following categories of personal data:

Identity Data: Name, date of birth, identification documents

Contact Data: Email address, phone number, postal address

Financial Data: Bank details, billing information

Case-Related Data: Legal documents, evidence, case notes

We may also process certain special category data (such as health information) where necessary for providing our legal services, for example in relation to Wills or Lasting Powers of Attorney.

We may also process property-related information (such as address, title and ownership details, purchase price, mortgage or source-of-funds information) where this is necessary to carry out conveyancing or other property transactions on your behalf.

How we use your personal data

Personal Data

Personal data includes any information that directly or indirectly identifies you. The information you provide to us will depend on the product or service you have requested but can include name, address, date of birth, contact details, payment details or any other information you provide as part of the application process for the purpose of buying our products or services.

We also receive personal information from Third Party Data Providers that you have consented to providing or information that is publicly available about you.

Sensitive Personal Data

In addition to the personal data about you that we process, it may also be beneficial to be aware of any medical or health conditions you have so that we are aware of these conditions, how they affect you and in turn, make reasonable adjustments to accommodate your specific needs when offering our products or services to you. We require your explicit consent to process this type of information.

The principal purpose of collecting personal data from you via this website is to provide information, products or services specifically requested by you. When you complete our online forms, we ask for your personal details and other selected information so that we can deal with your request as efficiently and effectively as possible.

Why do we process your personal data?

Jackson Quail collects and may obtain data purchased from third party providers. Under UK GDPR, there are six lawful bases for processing data. Jackson Quail subsidiaries process data we collect or obtain under the following legal bases:

Legitimate Interest

Processing of your personal data is necessary to:

Ensure that content from our site is presented in the most effective and user-friendly manner for you and your device.

Verify your identity including anti-money laundering checks. We also use your personal data for crime and fraud prevention purposes.

Meet our regulatory compliance and reporting obligations.

Enforce any of our rights against you.

Develop and improve our services to you and notify you about changes to our services.

Contractual Obligation

Processing of your personal data is necessary to:

Process your request for a quote or your application for products or services you have purchased.

Fulfil our contract with you when purchase a product or service from one or more of Jackson Quail’s subsidiaries.

Carry out our contractual obligations in respect of the provision of your plan and the provision of our services.

Consent

When you purchase any of our products, we may process your data for direct marketing purposes by telephone, email, SMS, or postal. We will only process your data in this way if you have clearly given your consent by ‘opting in’ to receive further communications from Jackson Quail.

Consent is obtained during the onboarding process. You may withdraw your consent at any time by contacting us via email or phone. We do not use automated decision-making or profiling.

How we protect your personal data

We take data protection seriously and implement the following technical and organisational measures:

Encryption of data at rest and in transit

Role-based access control and conditional access policies

Multi-Factor Authentication (MFA) enforcement

Regular backups of critical data

Managed firewall and DNS filtering

Endpoint detection and response via Microsoft Defender

Cyber Essentials and Cyber Essentials Plus certified

Disclosure of your information

We may disclose your information to any member of our group, which means that we may disclose your information to our ultimate holding company and its subsidiaries.

We may also share your information with selected third parties, including:

IT Service Providers: San-IT

CRM Providers: Fastdox & Leap

Legal Professionals: Barristers, expert witnesses, other solicitors

Credit Search Agencies: Valid8, Equifax, Experian, Transunion, HTEC, Legal Bricks

Onboarding Platform (AML, Sanctions checks): InfoTrack

Courts and Tribunals

Regulators: SRA, ICO

Banking: NatWest

Card Payment Providers: Stripe

Auditors and Insurers (where applicable)

Other than as described in this Notice, we will never transfer, sell, trade, or rent your personal information to others.

Call Recordings

Client calls may be recorded for quality assurance and compliance purposes. Any recorded calls as standard are retained for 2 years unless there are requirements to keep them for longer, and are accessible only by the compliance team.

Your rights

You have a number of specific rights under the UK GDPR. The rights available to you depend on our reason for processing your personal data. You are not required to pay any charge for exercising your rights. You must contact us using any of the methods detailed in this Notice if you want to exercise any of these rights and we have one month to respond to you:

Right to withdraw consent

Right to rectification

Right to access your personal data

Right to be forgotten

Right to request a restriction on our processing

Right to object to our processing

Right to data portability

Right to complain to a supervisory authority

If you are dissatisfied with our use or management of your personal information, you have the right to raise a complaint to the Information Commissioner’s Office, the UK’s independent data protection regulator. You can contact the ICO in writing: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, through their website: www.ico.org.uk or by telephone: 0303 123 1113

If at any time you believe that we have not complied with data protection principles, please notify us by sending an email to customerservices@jq-law.co.uk, and we will investigate your concerns and take all reasonable steps to resolve the matter promptly.

SRA Compliance

Jackson Quail Law is regulated by the Solicitors Regulation Authority (SRA) and complies with the SRA Code of Conduct. We maintain strict client confidentiality and implement robust safeguards to protect client data throughout legal proceedings and case management.

Policy Updates

This Privacy Notice may be updated from time to time. We recommend that users check this page periodically to stay informed of any changes. The policy was last updated in September 2025.